FAQ’s

Frequently Asked Questions

Q: What shipping options do you offer?
A: We offer standard, expedited, and express shipping. The available options depend on your location and the carrier.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number on the carrier’s website to track your shipment.

Q: How long does shipping take?
A: Shipping times vary based on your location and the selected shipping method. Standard shipping typically takes 3-7 business days, while expedited and express shipping take 1-3 business days.

Q: How much does shipping cost?
A: Shipping costs depend on the package size, weight, destination, and selected shipping method. You can check the estimated shipping cost at checkout.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders above a certain amount. Check our website for details.

Q: Are there any additional customs fees or taxes?
A: International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the customer’s responsibility.

Q: What should I do if my package is delayed?
A: If your package is delayed beyond the estimated delivery date, check the tracking information. If there’s no update, contact our support team for assistance.

Q: What happens if my package is lost or damaged?
A: If your package is lost or arrives damaged, please contact us immediately with your order details and photos (if applicable). We will assist you with a replacement or refund.

Q: Can I change my shipping address after placing an order?
A: If your order has not yet shipped, you may be able to update your address. Contact us as soon as possible for assistance.

Q: What is your return and refund policy?
A: We accept returns within a specific timeframe (e.g., 30 days) if the item is unused and in its original packaging. Refunds are processed after we receive and inspect the return.